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Remote unmoderated user testing, do’s & dont’s

  • Lonneke Spinhof
  • Sep 26, 2012
  • Dutch

The User Centred Design process is all about interacting with end users. Testing and evaluating ideas, designs and implementations with end users right from the start and on an ongoing basis, provides the necessary insights to spot possible problems early in the process, and thus address it in a timely manner. Traditionally, user testing is done in a live (lab) setting where users are observed and questioned during the test. Websites and web applications are often used by an international audience, which makes running live (lab) testing difficult or unrealistic. Using online test tools to run user tests makes it possible to gather information from a large and international audience. Choosing the right combination of methods and tools will make it possible to gather both quantitative and qualitative results needed to create a good user experience.

This presentation will demonstrate different methods and tools that can be used to gather both quantitative and qualitative via remote unmoderated testing. Based on different case studies we will give insight in the dos and don’ts of remote unmoderated testing. Our own experiences will be complemented with more general best practices for conducting remote unmoderated user testing.


Lonneke Spinhof

Usability Researcher at Humix

Lonneke Spinhof has been active in usability research since 2002. She started off as researcher at the D-science lab of Artesis Hogeschool and continued her research at the Centre for User Experience Research of the K.U.Leuven. Since 2006 she has been developing tools and methods to measure the usability of websites more accurately. In 2009 she founded UserPlus to market these tools as software as a service products. In 2011 Humix was founded as part of the XPlore group, Humix is a usability service division that integrates user centered design expertise into development projects of the group.

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